FAQs
Browse our collection of frequently asked questions. Don't see what you're looking for? Please call us.
Boarding
What vaccinations are required?
- Dogs: All dogs are required to have updated shots for Rabies, Bordetella, and DHPP (Parvo booster).
- Cats: All cats are required to have updated shots for Rabies, Feline Leukemia, and FVRCP.
Do I need to provide food while my pet boards with you?
Although changing up your dog's food abruptly may cause stomachaches and health problems, if you are unable to provide food during your pets stay, we would be happy to do so at no extra charge. If you bring your own food, please bag each meal separately, and be sure to label it with your pet's name.
Do we bring bedding and toys?
We do provide bedding during your pets stay and change it daily. If you would like to bring your own toys or bedding, please make sure to label them with your pet's name. Please note that while we make every effort to preserve your property, we will not be responsible for the loss or damage to any personal items that you leave with your pet. We cannot guarantee your pet's bedding will fit into our washer. Therefore, if it gets dirty, we will use our bedding for their stay.
What if my pet has medications?
Administering medication(s) is not a problem and we do not charge extra. Please put your pet's name on them and include instructions on how and when to administer. We will give insulin shots up to 2 times a day, we will not check urine to adjust the levels. If you have a pet where the insulin levels vary you will need to board them with a vet.
What if my pet gets sick while staying with you?
We monitor pets very closely and should someone show signs of not feeling well we first call you the owner and then we will call your usual vet, or we can call the vet we use.
What is your flea and tick policy?
Little Wolfe's is a flea-free facility. All pets are required to be on a flea/tick preventative. In the event your pet arrives with fleas/ticks, a flea/tick bath will be required at the owner's expense (price will vary depending on breed, size, and condition of coat) before admission.
How far in advance should I make a boarding reservation?
We highly suggest you make reservations for your pet as soon as you make your own. Holiday and summer vacations are especially busy times. We will need documentation of your pets most recent vaccinations upon your pet's arrival.
Do you have breed restrictions?
We believe all pets have a good side and like to give everyone a chance, we do our best to work with all pets.
Can I watch my pet online?
We do have cameras throughout the building and we can monitor the facility 24/7, but we do not have access for clients to view the cameras.
Do you offer long term boarding?
Yes. A current credit card and expiration date will be required if you plan to board for at least 2 weeks or more. We will use this credit card on file to automatically process your payment at the end of every two weeks. You will also receive a 15% discount for a 30 day or more stay.
How many times will my dog be walked daily?
We walk dogs several times a day for 30-40 minutes at a time.
What if my dog won't eat while being boarded?
When a dog doesn't eat, we cannot force him/her to do so. Sometimes they don't eat as much as they do at home due to a stress. We will however entice him/her by making his/her food tastier. For example, we may put some can pedigree and/or chicken in his/her food or warm water.
Is there anything I should not bring?
Water bowls, bed comforters, irreplaceable stuff toys, valuable stuff to you, rawhide (choking hazard), more than 1 toy.
Can I bring food that needs refrigeration?
Yes, we have refrigeration and microwave to heat refrigerated food. We are happy to feed your dog whatever he/she normally eats at home so don't be afraid to mention this to us.
How much human contact will my dog get?
Boarding pets see and interact with staff throughout the workday during walking times, feeding and cleaning times.
How often are kennels cleaned?
Our facility is thoroughly cleaned and disinfected every day. We use top of the line, animal-safe disinfectants that are strong enough to kill major viral, bacterial and fungal pathogens. We take great pride in the cleanliness of our facility!
Can I call to check and see how my dog is doing?
Absolutely!! Feel free to call between 8:00am and 5:00pm.
What size kennels do you have?
We have 6 different types of kennels:
- Small 30" W
- Small/Medium 36" W
- Medium 42" W
- Large 48" W
- Large run 36" X 72"
- Extra large run 72" x 72"
Can I visit your facility before I bring my pet?
Absolutely! We love to have you visit us before your pets come to stay with us. It is a little hectic first thing in the morning and the end of the day so it is best to avoid these hours, but you are welcome anytime.
I notice that my dog is especially tired after boarding. Is this normal?
Yes, some dogs like to bark at other dogs and have a wonderful time. They often leave exhausted but happy-and sleep a lot the first couple days they are home.
Why is my pet so thirsty when they come home from a boarding visit?
Doesn't he/she get water when he/she is with you? Or why won't he/she drink when being boarded? Pets will frequently become very thirsty from the excitement and stress of seeing their family and loved ones again when they're picked up. It's natural and you should expect your pet a bit dehydrated from all the excitement once you get them home. Just like the excitement of coming home, when they first are checked in and settled in their runs, they will tend to become very thirsty. We provide them with fresh water 2 times a day to keep the pet fully hydrated.
Can my pet have a bath or groom before they come home?
Yes. Please check with our front desk for rates and to make an appointment.
What are your hours?
Monday - Friday: 7:30am - 5:30pm
Saturday: 8:00am - 2:00pm
Sunday: 4:00pm - 5:00pm
*Hours vary on Holidays and Holiday Weekends and will be posted in advance.
Grooming
Do I get the same groomer each time?
Some clients prefer to keep the same groomer. If your dog is nervous and/or you have specific requests, we find and encourage that requesting the same groomer works best because it fosters a relationship between the client, groomer and dog.
How is my dog dried?
Usually with a combination of methods (the coat determines the drying techniques). While in the tub we may towel dry the dog and/or use a high-velocity dryer that blows off most of the water. Most coats require a hand drying technique with a handheld force dryer. We have open kennel dryers that the dog can sit or lay in which circulates cool air all around them. During all these drying phases your dog is being supervised. All these drying methods are considered safe and have been in use for many years by grooming salons, veterinarians and kennels.
Do you groom cats?
Yes, we groom cats, giving them a bath and a brush as well as haircuts and styling. Our experienced cat groomer's work with your cat throughout the grooming process in a relaxed atmosphere designed to minimize stress. We do not sedate cats; very few cats truly do need any sort of sedative in order to be groomed. We handle each cat in such a way that the need for drugs of any kind is rare. If we do think your cat would best be served by receiving sedation, we will refer you to your veterinarian. We do not groom cats on Saturdays due to a limited staff and a short day.
How long will the grooming service take?
The amount of time it takes for pet grooming varies by breed and service, but you can usually plan on it taking 2-1/2 to 3-1/2 hours. Minor services, such as nail trims, take approximately 15 minutes and no appointment is necessary. Wait time may apply. Express services are available for senior dogs and dogs who get anxious during grooming services. We need to know in advance, and there is an additional charge on top of the grooming fee. You are welcome to leave your pet for the day or pick them up in a few hours from grooming with no extra charge.
How often should I get my dog groomed?
Although there is a slight variation in time depending on the breed, desired coat length, and upkeep at home, it is recommended that your dog is professionally groomed every 4-6 weeks for optimal skin and coat health.
What is included with the grooming?
A full grooming includes, the cleaning and plucking of the ears, nail trim, shave the stomach, rectum and pads of the feet, brush out, bath and blow dry. A full haircut, scissor finish and apply bows, bandanna and cologne.
My dog is horribly matted all over. Is it hopeless?
That situation occurs much more frequently than most people realize. No, it is not hopeless, it is an opportunity for a fresh start. Shaving the dog all over will be an immediate relief for your dog. Then, as the hair grows back, any member of the Salon will be glad to demonstrate proper brushing techniques for you. Hint: if you part your dog's hair and cannot see the dog's skin, you might want a brushing demo. We also offer between-grooms brushing and bath service.
Daycare
I work from home, why would I bring my dog to daycare?
People often utilize dog daycare for the benefits of socialization with other dogs and people. Ideally, dog daycare is a safer environment for this type of socialization than dog parks, because all the dogs have been evaluated and are supervised by experienced, trained staff members. Some people just want their dogs worn out from play so they're a little easier to manage. Socialization and exercise are crucial for a healthy, well-adjusted dog.
What do the dogs do while they're at daycare?
We like to let the pups spend most of the day interacting with each other, while we supervise the play. They wrestle, run, rest... then wrestle again. We have a large facility, with an even larger outdoor area, so there's plenty of space for play. We often take groups of dogs out into a large section of our outdoor space to chase the ball, or just run around and explore. When weather permits, we have wading pools and ball pools out in the yard, and we have plenty of play structures, both in our playroom, and in our outdoor space.
What if my dog doesn't like to play with other dogs?
Not every dog loves to wrestle; some prefer to spend their time lounging and hanging out with people. We have a more relaxed group of dogs that tend to spend the better part of the day in the lazy dog room. We have staff with them all day long, and you'll often find one of our staff members just sitting with them and petting them. All the dogs are taken outside frequently throughout the day.
What if my dog REALLY doesn't like other dogs? Is there a separate area for dogs that don't get along with others?
While we do have areas that we can use to separate dogs if absolutely necessary, ours is not a suitable situation for dogs that require their own space. If you're unsure whether your dog can socialize with others, we can always do an evaluation.
Are there any breed restrictions?
No, there aren't any breed restrictions. We carefully evaluate each individual dog. We're confident in our experience and ability to recognize potentially problematic behaviors in a dog, no matter the breed.
How do you keep your facility clean?
One of the benefits of our unique setup is that our staff doesn't have to spend hours cleaning out kennels and dog runs. Basically, we immediately clean up any messes that are made while we're supervising the groups of dogs. The fact that the "messes" aren't sitting for hours before being removed keeps our space more sanitary and odor free. We also do frequent, thorough cleanings of the facility, using safe, environmentally friendly cleaning products.
Do you offer a discount if I have two dogs?
Yes, we offer multiple dog discounts. Please see our daycare pricing page for our information on prices and discounts when purchasing a package. Packages do not have to be used in consecutive days; they may be used at any time.
Why do you require that I spay or neuter my dog before allowing them to participate, even if he/she is a nice dog?
It has been our experience that intact dogs will be singled out and picked on by dominant male and female members of the pack. As well an intact female may release pheromones when coming into heat that would cause conflict, and instability within the pack. To keep our play regulated and fun and provide a happy, healthy noncompetitive environment for our guests we cannot accept intact animals into our facility.
Can my dog be injured while boarding or at daycare?
We do our absolute best to ensure the safety and well-being of your pet. During rough play it is possible for dogs to get minor scratches and scrapes. Just like kids on a playground sometimes they get a boo boo. Although it has never happened in one of our facilities due to the rigorous screening process and highly skilled staff, it is possible for serious injuries to occur. In the event that were to happen, we have made arrangements with the closest veterinary hospital to always have an open bed for us.
Why do you require an interview and that my dog have a temperament evaluation?
The interview is conducted to ensure that your dog is compatible with the Dog Daycare environment. For the safety and well-being of all our guests, it is required that all dogs go through a screening process. This gives our staff an assessment as to whether your dog will enjoy participating in the daycare process, as well at that time we test for aggressive or antisocial behaviors. We ensure that all dogs in our facility are safe to interact with other dogs in a pack environment. Our customers want to know that their dog is safe and having fun with other non-aggressive dogs.
What vaccination do you require for my dog to participate in boarding or daycare?
We require Rabies, DHLPP, Parvo and Bordetella vaccinations.
How will my dog spend his/her day while at daycare?
Your dog will spend the day playing and socializing with other dogs in a structured environment. We have a daily schedule that includes playtime, games, socialization and naps. Your dog is separated into a group that is consistent with both its size and activity level.
